We try to make delivery simple and transparent for all customers. Please read the points below carefully before placing an order.
1. Shipping Coverage
• We ship orders across India using trusted courier partners.
• Delivery availability depends on the courier service in your area.
2. Shipping Charges
• Customers are required to pay the forward shipping charges while placing the order on our website.
• Shipping charges may vary depending on the product, location, and courier service.
3. Order Processing Time
• Orders are usually processed within 1–3 working days after order confirmation.
• Custom-made products may take additional preparation time.
4. Delivery Time
• Normal delivery time is 3–7 working days depending on the delivery location.
• Delivery time may be longer for remote or non-serviceable areas.
5. Order Tracking
• Once your order is shipped, we will share the tracking details so you can track your shipment.
• Tracking updates are provided by the courier company.
6. Correct Delivery Details
• Customers must provide the correct name, address, PIN code, and mobile number while placing the order.
• If incorrect or incomplete delivery details are provided, the delivery may fail.
• In such cases, the customer will be responsible for any additional courier charges.
7. If the Order Shows Delivered but You Did Not Receive It
• Sometimes courier systems may show “Delivered” even if the parcel was not received by the customer.
• In such cases, you must contact us within 24 hours of the delivery update.
• We will raise a complaint with the courier company and help resolve the issue.
8. Order Cancellation During Transit
• If the customer cancels the order after it has been shipped and is in transit, the customer will have to pay both forward and return courier charges.
9. Refused Delivery / RTO (Return to Origin)
• If the customer refuses to accept the order at delivery or is unavailable, the shipment may be returned to us (RTO).
• In such cases, the return courier charges will be deducted from the refundable amount.
10. Courier Delays
• Sometimes deliveries may be delayed due to courier operational issues, weather conditions, strikes, or other unforeseen reasons.
• In such situations, we request customers to wait an additional 7 days after the expected delivery date.
11. If Delivery Still Does Not Happen
• If the order is still not delivered after the additional waiting period, we will provide the following options:
Full Refund: We will refund the full amount you paid.
Reshipment: We can send the order again if you request a reshipment.
12. Address Change After Shipping
• Once the order is shipped, the delivery address cannot be changed.
We always try our best to ensure that your order reaches you safely and on time. Thank you for shopping with us.